FAQ Frequently Asked Questions


Unfortunately, no. Please refrain from bringing your pets to the guest house.
The entire La Neige building is non-smoking. Designated smoking areas are located outside the front and rear entrances.
Yes, the Naeba Ski Area is a short 3-5 minutes walk from the Naeba La Neige guest house.
Yes, we offer rentals of ski and snowboard equipment for both adults and children. As quantities are limited, please enquire beforehand.
An announcement will be listed on the website in May, and reservations are by phone-only. Single overnight stays are not offered.
We offer Japanese-Western fusion home-cooked meals.
No. From the Echigo-Yuzawa Shikansen station, please select the Naeba-route bus.
We provide reserved shuttle service to the Naeba-area bus stop. Please enquire beforehand.
We recommend the nearby onsen Yukisasa-no-yu
http://www.kin611.com/yukisasa.html
Long-term stays are possible. Please enquire regarding discounts. Phone: 025-789-2295
We have openings every year for 1-2 part-time workers during the winter. Please enquire at 025-789-2295.
Parking is available for about 10 cars. Please reserve in advance, as space is limited. Without a reservation, parking is available for a fee of 500 yen.
Our facilities are open until 11:00 p.m. However, during events such as Fuji Rock or other concerts, there is no curfew.
Yes, it is possible.
We do not provide individual safety boxes. Please enquiry at the front desk regarding storage of any valuables.
We are usually flexible, however during busy times we may not be able to accommodate requests.
Please contact the front desk.
Yes, we provide luggage storage before your arrival.
Yes, we provide luggage storage on check-out day while you are the ski resort.
Hours are from 4:00 p.m. to 11:00 p.m. On days with late-night events like Fuji Rock, hours are adjusted the hours as necessary.
Face towels and toothbrush sets are available in every room. Please enquire at the front desk if you wish to use other toiletry supplies, such as razors, etc. Bath towels are provided for a fee.
There is a ski/snowboard storage room available.
A ski/snowboard waxing room is available. Please provide your own wax, and enquire at the front desk for use.