FAQ Frequently Asked Questions

Unfortunately, no. Please refrain from bringing your pets to the guest house.
No. All facilities are no-smoking at Naeba La Neige.
Yes, the Naeba Ski Area is a short 3 minutes walk from the Naeba La Neige guest house.
Yes, we offer rentals of ski and snowboard equipment for both adults and children. As quantities are limited, please enquire beforehand.
Stays are limited to 4-nights only for Fuji Rock. Reservations are phone-only, starting from May.
We offer Japanese-Western fusion home-cooked meals.
No. From the Echigo-Yuzawa Shikansen station, please select the Naeba-route bus.
We provide reserved shuttle service to the Naeba-area bus stop. Please enquire beforehand.
Long-term stays are possible. Please enquire regarding discounts. Phone: 025-789-2295
We have openings every year for 1-2 part-time workers during the winter. Please enquire at 025-789-2295.
The parking lot is free and has capacity up to 10 cars. Please reserve a spot beforehand.
Yes, the curfew is at 23:00. However, this does not apply during the Fuji Rock Festival.
Yes, it is possible. We recommend the major Japanese carriers (Sagawa, Kuroneko, Yu-Pack, etc).
We do not provide individual safety boxes. Please enquiry at the front desk regarding storage of any valuables.
Yes, we accomodate special requests regarding allergies and vegetarian meals. Please enquiry beforehand.
Yes, we provide luggage storage on check-out day while you are the ski resort.
Please use the main bathing facilities between 16:00 to 23:00.
Face towels and toothbrush sets are available in every room. Please enquire at the front desk if you wish to use other toiletry supplies, such as razors, etc. Bath towels are provided for a fee.
A ski/snowboard waxing room is available. Please provide your own wax, and enquire at the front desk for use.